FAQs

• When can I move in?

  If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours.

• How much notice needs to be given before I move out?

  All contracts are month-to-month. However, we do require a 15-day notice before you move out.

• What type of documentation do I need to provide in order to rent a space?

  We require a government-issued photo ID (example: driver’s license, state ID, or passport). If storing a boat, RV or any other vehicle we require proof of ownership (example: registration in signer's name, bill of sale to signer)

• Do I need to sign a long-term lease?

  No, we rent on a month-to-month basis unless the customer requests otherwise.

• How do I make a payment?

  You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly.

• What forms of payment do you accept?

  Checks, money orders, VISA, MasterCard, Discover and cash. We do not accept American Express at this time.

• Do you sell boxes and storage supplies?

  We do not sell boxes but we do sell locks and small packing supplies such as packing tape.

• How do I know how much storage space I will need?

  You can either use our Storage Calculator on our website or call our manager for assistance.

• Are there any items that I am NOT able to store?

  Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

• Does there have to be someone in the office to let me through the security gates

  We provide a code for the gate keypad at our south location (9719 SE Banta Lane).
  At our east facility (2521 NE 3rd Street) the gate is open during the standard access hours of 7AM to 9PM, and daylight savings time of 6AM to 10PM -- no gate code necessary.

• Do you have handcarts and dollies available at your facility?

  No, however we are looking to acquire a push cart for our east facility (2521 NE 3rd Street)